We save every design and order that is processed on a local machine and on a backup drive for up to 1 year from the last order.
What do you need for a re-order?
If you are placing a re-order, you do not need to resubmit your logos/info unless there are changes from your previous order. We keep all template files for up to two years since your last order to ensure we can continue to create the same items for you. Simply order the same items from our shop and include a note stating that it’s a re-order.
Can you cancel or refund my order?
Due to the custom nature of our products (even the blank ones with fittings, etc), we are not able to provide refunds or cancellations as noted in our policies. We do want you to have the product you need, so we are open to exchanges as long as your template has not yet been finalized. This is helpful if you decide that you need a tag to be a bit larger, or a different shape, etc.
Shipping & Delivery
How fast is the shipping?
We ship everything via the shipping option you select at checkout. All of our products have been weighed for accurate shipping rates. The delivery time will be determined by which shipping option you select at checkout. For delivery estimates, please check out www.usps.com.
When will my order ship?
Please visit our Processing Times page for detailed processing times for all of our products. **Delivery time will depend on the shipping option you’ve selected at checkout. **This can vary slightly if you’ve placed a larger order. **This does not apply to Rush Orders as they begin processing right away!
Can you rush process my order?
Yes, we sure can! Depending on the size, we have various rush options available for additional fees. Please contact us immediately after placing the order if you require rush services. We can invoice the rush fee and get your order shipped out asap.
What logo or graphic can I use?
We do everything we can to ensure that our print services abide by applicable copyright laws. Requests for printing items that are trademarked or copyrighted by another individual or business will be denied.
Ultimately, you as the customer are responsible for ensuring you have the legal rights to print an image. We are not responsible for ensuring that every image belongs to each customer and you are personally responsible for ensuring you have the rights to use your images. Orders including obvious infringements will be immediately refunded and cancelled.
Can I use a different font not shown in your demo?
We are happy to use another font upon request! If your font requires a license for commercial use, you must obtain one and provide proof of your permission to use the font.